Browse Answers by the Topic That Matters to You
We put this FAQ together based on the questions that come in most often through live chat and email. The sections below are grouped by the part of the platform they relate to — so if your question is about getting money in via InstaPay, look at the deposits section; if it is about why your withdrawal has a pending status, the
verification section will walk you through the exact steps we check before releasing funds to your e-wallet. For account questions, including how OTP verification works when you log in from a new device, the account section covers the full flow. Players in Bacolod and elsewhere across the Philippines tend to ask the same core questions, so the answers here are written to
be as direct and practical as possible. Where a game title or lobby feature is involved, we name it specifically so you know exactly what we are referring to — no vague gestures. If an answer here does not fully resolve your situation, the support section at the bottom shows you the fastest path to a live agent.
- GCash
- Maya
- InstaPay