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How phdrea Handles Your Personal Information

Your account data, payment records and browsing activity on phdrea are handled with a clear set of rules — what we collect, why we collect it, and how long we keep it.

Account data protectionGCash, Maya, InstaPay transaction privacyCookie and device data disclosureYour rights to access and delete data
phdrea How phdrea Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or request deletion of your personal data, our support team handles privacy requests directly. Raise a request through live chat in your account dashboard, send a message via the email address listed in your account settings, or use the in-app help form on mobile. We aim to acknowledge data requests within one business day and resolve them in line with applicable local requirements.

Live Chat Open live chat from your account dashboard to raise a privacy request. A support agent will confirm receipt and log your request immediately.
Email Support Send your data access or deletion request to the support email shown in your account settings. Include your registered mobile number for faster matching.
In-App Help Form On mobile, tap the Help icon in the account menu and select Privacy Request. The form routes directly to the team handling data and account queries.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency run through every layer of how we handle your information — from the moment you register to the day you request account closure. These four points cover the practices that matter most to your account privacy on phdrea.

Account Security and Access Control Your account is protected by OTP verification on login and on withdrawal requests. Only you and authorised phdrea security staff can access account-level data, under strict internal access controls.
Cookie and Device Data We use session cookies to keep you logged in and analytical cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time without losing your account.
Data Retention Periods Transaction records — including GCash, Maya and InstaPay payment references — are retained for the period required by applicable financial regulations. Account data is deleted within 30 days of a verified closure request unless a legal hold applies.
Requesting Changes to Your Data You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion through live chat or the email address in your account settings. Identity verification is required before we action any data change.

Common Questions About Your Privacy on phdrea

These are the questions we receive most often about data, account privacy and how personal information is handled on phdrea. Each answer reflects our actual process — not a generic policy summary.

We collect your name, email address, registered mobile number and a government-issued ID reference for verification. Once you fund your wallet, payment references from GCash, Maya or InstaPay are also stored against your account record.

Transaction references are shared only with the payment processors that settle GCash, Maya and InstaPay transfers. We share the minimum needed to confirm your deposit or withdrawal — nothing more is passed to any third party.

Open live chat in your account dashboard or email our support team using the address in your account settings. State that you are requesting a data copy, and we will verify your identity before sending the record.

Yes. Submit a deletion request through live chat, email or the in-app help form. We will process it within the period required by applicable local rules, except where a legal or regulatory hold prevents immediate deletion.

Account data is deleted within 30 days of a verified closure request. Payment records — including GCash, Maya and InstaPay transaction identifiers — are kept for the period required by applicable financial regulations, after which they are purged.

We use session cookies for login continuity and analytical cookies to improve lobby navigation. You can block or clear cookies through your browser or device settings at any time; your account data is not affected by doing so.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.